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Water Supply Terms and Conditions

In December 2018 Council amended its Terms and Conditions for the supply of water (T & Cs) to require the installation of a tank and pump system for new connections in rural areas, as well as minor changes to references.

The T&Cs is the agreement between Council and all customers who have water supplied by Council. Council is able to vary the T&Cs from time to time by making a resolution and notifying the public.

The amendments require a tank with a capacity of at least 5,000 litres to be installed along with a pump system, for any new rural water connection. Council water supply will be delivered via a restricted flow, to allow a continuous but small feed of water to the tank.

This will significantly reduce the impact of new connections on our water network during peak demand times, and provide resilience to those new connections in times of shutdowns, hazard events and fires.

The key change is:

New section 3.5: New Rural Connections Must Have On-Site Water Storage as follows:

3.5.1 All new connections to the Council water supply network made in the rural areas (including Rural, Rural Residential and Lifestyle zones) after 1 May 2019 must make provision for on-site water storage tanks, with a minimum capacity of 5,000L.

3.5.2 There shall be no minimum level of service to such properties in terms of water pressure, other than a controlled flow supply.

3.5.3 The water supply network shall be deemed as a private network from the point of supply. As such, Council is not responsible for water pressure beyond the point of supply; water pressure shall be maintained by way of gravity feed or pump system at the owner's discretion.

3.5.4 A non-return valve shall be installed on the client-side of the water meter to prevent backflow into the Council water supply network.

3.5.5 Clause 3.5 shall not apply to any area designated as Future Urban under the operative District Plan

Relevant documents:

A water supply interruption

Western Bay of Plenty District Council contractors Veolia will also put a notice in residents letterboxes to let them know if there has been a water supply interruption.

Problems you may experience when the water is back on:

  • Milky-white water: There are no health concerns here, this is usually just air trapped in the water. To clear, simply turn on a tap to a high flow and run until it runs clear. If the water is still milky after 10 minutes contact us.
  • Dirty or rusty water: Flushing of the water mains has stirred up residue in the pipework. To clear, simply turn on a tap to a high flow and run until it runs clear. If the water is still dirty or rusty after 10 minutes contact us.
  • Plumbing or pressure problems: Toilet not refilling or water not running properly (low pressure). An airlock or residue may have blocked part of the fillings. Turn on your outside tap hard for at least 10 minutes, if there is still no water contact us.

Give us a call on 07 571 8008.

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