Feedback on Our Service

We want to hear from you

At Council we are committed to providing the most efficient and professional service possible. We would love to hear of any positive, or not-so positive feedback you may have about the service we provide.

No matter what the case may be - whether speaking with our Customer Service team, applying for a building consent or interactions with Council staff out in the District - your feedback will help us ensure we are constantly lifting our standards for you and our District.

We’re here to make things as easy as possible for you.

What you can contact us about?

If you have received excellent customer service and have had a great experience with our Council, please feel free to get in touch with us.

On the other hand, if you have had an experience that is not so positive, please contact us and let us know. This ensures we are accountable and do what we can to remedy the issue. This can include a Council process or the interaction you had with our Western Bay of Plenty District Council staff.

How to contact us

Should you wish to get in touch and lodge a compliment or a complaint you can do so by selecting this link.

What happens next?

Once you have let us know about your compliment or complaint, we’ll investigate your matter before responding. This may include a Council representative contacting you to have a chat or to ask for further information.

How long before you can expect an answer?

If you have lodged a complaint, we will do our best to solve your complaint as quickly as possible. Depending on the nature and complexity of your concerns this could take between five to ten workings days.

And if we can’t work it out together?

If we’re unable to help solve your problem, or you are still unhappy, you can contact the Office of the Ombudsman.